If a "Y-perms" error or a "Permissions dispatch error" pops up in RealTick when you log on, it typically indicates that RealTick did not detect an Internet connection, or something is blocking RealTick from accessing the Internet.

Incorrect system date/time can interfere with RealTick's communication with our servers. As this is the easiest potential cause to check, you should probably try this first: double-click on your computer's clock, located in your system tray, and make sure that your system date/time are correct.

To validate your Internet connection, do a ping test to beacon.taltrade.com and make sure ping times are under 250ms, preferably under 100ms. (Generally, users with broadband connections connecting within the US should have ping times lower than 80 ms.) Please see Support Self-Help for instructions on running ping tests and other tests of your Internet connection.

If you are behind a firewall, make sure RealTick is not being blocked. For some programs, you will need to allow the actual name of the executables RealTick uses: rt332.exe and ypermcache.exe. If you don't know how to configure your firewall software, please contact your local PC support.

Lastly, you can upgrade/reinstall Microsoft XML Core Services (used by RealTick) from this link: http://www.microsoft.com/downloads/details.aspx?FamilyID=3144b72b-b4f2-46da-b4b6-c5d7485f2b42&DisplayLang=en

 

If you try to logon and get a "Permissions URL Problem" or a "PermsURL" message, it can mean one of three things:

1. Your computer cannot access your permissions server. Most of our users connect to our site for permissions, but some companies have a permissions server on site.

If you connect to our site for permissions, your Internet connection may simply be too slow or your ISP's routers may not be able to reach our routers.

If your company has a permissions server on its site, have the company's tech check your network.

2. The permissions server specified in your tal.ini file is the wrong server. This is most likely if you have just re-installed the software. It is possible that you may have accidentally installed an old version from the wrong source. In this case, please contact your software support.

3. You have typed in a username or domain unknown to our servers. Please recheck the username and domain information you have entered, and make sure that you have not entered any extra spaces or other marks.

Any message like the above indicates that you are requesting too much data, and our servers have begun to queue data, waiting for your computer to finish processing. The problem is generally either with your computer or your Internet connection -- most often, the Internet connection, specifically the bandwidth. There are several things you can do to alleviate this problem.

(Note: The following information is also available in QA1629.)

In RealTick:

Reduce the number of windows in RealTick. MarketMakers with active stocks can require more system resources to update than a chart. Tickers with hundreds of symbols can also use up resources. If you have windows that are minimized, please be aware that these minimized windows are also receiving updates from our servers and use up system resources.

Save windows as favorites, or save in another page. To save as a Favorite, right-click on the window, click Favorites, then Add to Favorites. You can then call up the window from the Favorites menu when you're going to look at it.

Put windows into a Tabview. If you put your windows into a Tabview, you can tell RealTick not to update those windows at which you aren't currently looking:

1. Right-click on the tab bar.
2. Click on Configure tabs.
3. Make sure that "Stop Data when tab is inactive" is checked.

Outside of RealTick

Internet connection. RealTick might be requesting more data than your Internet connection can handle. This can be a problem with latency -- in which case you should run the tests in Support Self-Help. RealTick needs latency of less than 250ms, but runs best when the latency is less than ~90ms. If you are receiving latency of 100ms or more, please contact your ISP. You might also need to increase the bandwidth of your Internet connection. You should contact your ISP to explore this option as well.

Third-party applications. Check if there are other applications or processes running that can be turned off. It is better to perform virus-scans and file backups after the market closes than while it is open.

System resources. The system resources used by RealTick are mostly your processor and to a lesser extent memory. To check if you need a faster processor or a memory upgrade, open your Task Manager when you experience sluggishness in RealTick. Right-click on the Task Bar and select Task Manager. You can also get to this by hitting CTRL + ALT + DEL on your keyboard. Click on the Performance tab and look at the CPU and Memory usage graphs. If your CPU is at 100%, then you know your processor is unable to handle the amount of data being fed to RealTick or the number of applications or tasks that you have running at one time on your machine.

Any message like the above indicates that you are requesting too much data, and our servers have begun to queue data, waiting for your computer to finish processing. The problem is generally either with your computer or your Internet connection -- most often, the Internet connection, specifically the bandwidth. There are several things you can do to alleviate this problem.

(Note: The following information is also available in QA1629.)

In RealTick:

Reduce the number of windows in RealTick. MarketMakers with active stocks can require more system resources to update than a chart. Tickers with hundreds of symbols can also use up resources. If you have windows that are minimized, please be aware that these minimized windows are also receiving updates from our servers and use up system resources.

Save windows as favorites, or save in another page. To save as a Favorite, right-click on the window, click Favorites, then Add to Favorites. You can then call up the window from the Favorites menu when you're going to look at it.

Put windows into a Tabview. If you put your windows into a Tabview, you can tell RealTick not to update those windows at which you aren't currently looking:

1. Right-click on the tab bar.
2. Click on Configure tabs.
3. Make sure that "Stop Data when tab is inactive" is checked.

Outside of RealTick

Internet connection. RealTick might be requesting more data than your Internet connection can handle. This can be a problem with latency -- in which case you should run the tests in Support Self-Help. RealTick needs latency of less than 250ms, but runs best when the latency is less than ~90ms. If you are receiving latency of 100ms or more, please contact your ISP. You might also need to increase the bandwidth of your Internet connection. You should contact your ISP to explore this option as well.

Third-party applications. Check if there are other applications or processes running that can be turned off. It is better to perform virus-scans and file backups after the market closes than while it is open.

System resources. The system resources used by RealTick are mostly your processor and to a lesser extent memory. To check if you need a faster processor or a memory upgrade, open your Task Manager when you experience sluggishness in RealTick. Right-click on the Task Bar and select Task Manager. You can also get to this by hitting CTRL + ALT + DEL on your keyboard. Click on the Performance tab and look at the CPU and Memory usage graphs. If your CPU is at 100%, then you know your processor is unable to handle the amount of data being fed to RealTick or the number of applications or tasks that you have running at one time on your machine.

If you receive this message upon logging in to RealTick, it most likely means that your system date/time are incorrect (this includes the year). Another possibility is that there is a problem with your Internet connection, in which case you will need to contact your ISP. Some connection tests can be found in Support Self-Help. If your system date/time are correct, and your ISP has checked out your connection, and you still receive this message, please contact support.

TID 940:-------------------------------BEGIN IP/SP/CODE
TID eb4:-------------------------------BEGIN IP/SP/CODE

Lines like the above in your MSG_APP indicate the beginning of what is called a stack dump. This happens when a program (such as RealTick) crashes. The stack dump contains information on the crash and what might have caused it. This information will also be contained in your log file. If RealTick repeatedly crashes, you should e-mail your log file to support@taltrade.com with a description of what happens before the crash, e.g., if you open or close a particular window.

MarketMinder: Version mismatch: This page is getting old. Save at next opportunity.

MarketMinder window saved with prior version. This page is getting old.

Errors like the above indicate that your page is too old. You should recreate your page, and use that instead.

If you receive this message upon logging in to RealTick, it most likely means that your system date/time are incorrect (this includes the year). Another possibility is that there is a problem with your Internet connection, in which case you will need to contact your ISP. Some connection tests can be found in Support Self Help. If your system date/time are correct, and your ISP has checked out your connection, and you still receive this message, please contact support.