The TRACERT utility maps the journey data takes on its way to the TAL Server Farm. TRACERT reports the name and IP address of every router along the way, together with a response time. This will show where bottlenecks are occurring.

1. In Windows, click Start>Run. Type "command" and click OK. A DOS command prompt window will open.

2. At the prompt, type the following:

tracert beacon.taltrade.com

3. Press Enter.

If the test is successful you should get something like this:

1 <10 ms <10 ms <10 ms 204.213.199.2
2 <10 ms <10 ms <10 ms
htmltrader1.taltrade.com [198.207.140.207]

Trace complete.

If there are any times higher than 250ms, or if you see Request Timed Out, that is most likely where the problem is occurring. Contact your Internet provider, your broker/dealer, or RealTick Support.

If you do not see any problems listed in the results of the TRACERT, the problem may lie on the route taken from TAL to your system. To find out, try using our Traceblaster utility.